hmrc 2010 cd rom

[Dean O]

Any one else having problems with the 2010 cd rom for closing the years PAYE?

have applied the update but seems to have caused problems rather than fixing it.

waiting on a response from their helpdesk to tell me what is going on.

[Joy Yeomans]

yes had no end of probs, had two discs sent neither worked, in the end, email to helpdesk - join the queue, so held on and held on the phoneand got through to someone on the helpdesk who talked me through manual install etc and restore of my backup as lost all the database - NIGHTMARE!

 

Hopefully fixed now, although she did tell me that a great batch of discs released were dodgy - so ask for a new one, but even the new disc wouldnt work with me, kept saying it was already running

 

try ringing the helpdesk no. when youve got a spare day! as it takes ages to get through but they are helpful when you get through

 

i hope mine is fixed now, but still to do the end of year wages run for last week and run the end of year progs. - will do it on tuesday, hope it goes OK

[Dean O]

thanks for the reply logbaron.

 

every year theres some sort of problem.

for a helpdesk they are pretty good to talk to.

 

thinking of handing it over to the accountant to do next year.

 

where about in staffs are you based.

Im from hednesford (nr rugely) originally.

[Joy Yeomans]

were based near uttoxeter deano, see your in swansea, nice part of the world - mumbles etc spent many a happy holiday down there on the gower, we used to have a static caravan opposite the airport on the gower, great area, but a bummer of a trip down there from the midlands back in the days when dad had only got a bedford van and could only do about 50 all the way - we thought wed gone up in the world when he got a ldv but one of us had to lie in the back on the airbed all the way down - happy days!

[Dean O]

:biggrin:yeah gowers lovely. the beacons too - though can be a bit grim in the winter.

 

used to travel back and forth visiting the missus for a while - in the old landy sitting at 55 ish. I dont know how i stuck it now when ever i go to visit the folks, seems soooo far away.

[Al Cormack]

Worked fine for me after applying the update.

Year end is a doddle now, it does it all for you.

[Dean O]

Still waiting for them to get back to me!!

 

Ah well at least it sounds like it will all go smoothly when its finnally sorted - thanks Al