Asking for a partial refund too much?

[Conor Wright]

4 minutes ago, quillhallarb said:

It is northern arb supplies and i didn't want to name them straight away as i wondered if anyone else would suggest it was them first, backing up my views on there customer service.

 

There can't be a come back from naming the supplier, i just didn't want to name shame straight away, but they've had more than enough chances to rectify the issue now so im not really fussed.

 

Companys claiming to have stock they dont have seems pretty rife in this industry as this isnt the first time I've had the issue, but nothing has gone on this long! 

I had a similar issue with a different company over a pair of stein chainsaw boots, but they redeemed themselves by admitting they were waiting for stock to arrive as soon as I questioned the delay. They gave me a full and immediate refund, allowing me to go elsewhere. 

However the following day it still said on their website that the boots were in stock.. it's annoying to say the least.. how would we get on in business if we took payment upfront then said, no, we dont cut that particular species?