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Info Card For Customers To Stop Issues

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3 hours ago, BARNSLEY BOB said:

Do the job properly and stop selling crap.

Thank you Barnsley Bob, enlighting input.


With sales to date this season, we have had a 1.2% complaint rate mainly due to poor storage by end user or poor knowledge of using a wood burner. With 0.3% of that coming from issues with the size of log, with both clients happy to order small logs at 9" only to then say they were to small. 

The potential card process is to try and elimate complaints by reminding my customers of good storage methods with some basic burner usage tips. 

I feel we do not sell crap and we are doing a professional job as a air-dried firewood merchant. Im looking to push 1000 cube next season so would like to give my new and existing customers the best service I can.


With regards to my friends burner, on closer inspection he had a rear damper, he was not aware of, that when opened has rectified all problems.


Alycidon - I completey agree that the overall split size is oftern over looked. I have a fairly small burner myself so know the joys of trying to get a large log in it and burnt. I would normaly split 4-6 inch in half, 6-10 in quaters and so on and so fourth. I do throw some chunky logs in the loads as something to last if the customer goes out too.


Thanks for all the continued comments, will be designing the cards this week hopefully.



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