tetatate2

Thank you for your response and the information it's good to know and I appreciate your candor. Perhaps we are jumping to judge the supplier (it is the same place where I purchased the saw) I was (am) shocked by the diagnosis and the (for me) high price quoted for he repair. I feel I have looked after the saw and used good petrol, but can I be absolutely sure non of the petrol I used had any water in it ? well I honestly can't say that. If it is my fault ,if inadvertently, I'll hold my hands up . But how much water are we talking about, I know my Norton riding neighbor often suspects there is water in the petrol purchased from two local fuel stations, which, although it doesn't destroy the carb, does give starting problems, but, is it really the case with a modern Husquvarna saw they use parts in the carb that can rust - do they not use stainless steel parts in there ? So coming to cost if parts have rusted then perhaps we are talking about a high price for parts than the £20 mentioned for a repair kit ( could it need a new carb?) and perhaps with the high cost of labour these days we are approaching the £100 quoted ? Still this is hard for me to afford, getting on for a third of the price of the saw. Is it work I could easily do my self? Although I do a lot of my own mechanics , for instance I have an old series land rover I keep on the road, but I'm reluctant to delve into the fiddly innards of a chainsaw carb. I, hopefully, will find out more of the diagnosis and the price breakdown later today.

What's Aspen ?

I haven't been to the shop yet just spoken on the phone but, I think yes they must have stripped the carb, I may bet the shop to see the damage tomorrow ( up to know they said it was in their warehouse) . What sort of damage do you think water in the fuel could do? could it damage the diaphragm, could it do £100 worth or damage ?

That's OK, I understand you weren't being accusatorial, I'm not an expert but I can't think what I may have done wrong in this case. Do you really think that 'bad' or old petrol as mentioned by someone in the shop could damage a carb ?

Thanks I'll do that.

Hi That's reassuring but it would be good to have some consumer law to quote

Well their email stay impartial here's what they say: "...We are sorry to hear you are experiencing problems with your Husqvarna 435 saw . You can certainly have another Husqvarna dealer inspect your machine. Please take with you your proof of purchase,if the failure is due to a manufacturing fault the repair will be carried out under the terms of the guarantee. The nearest Service Dealer can be found by selecting Dealer Locator on the Husqvarna website, Husqvarna - Global Leader in Outdoor Power Equipment, alternatively copy and paste the link into your web browser, then either enter your postcode or town into the search field. Yours sincerely Consumer Support "

Yes £100 for the repair too, I really feel sick about it, I may find out tomorrow more details and will ask for the details of how they think I could have damaged the carb. This is quite a big shop though Ron Smiths with branches in two cities Worcester and Hereford : One of the shop workers said that petrol even a few ( six?) weeks old could damage a saw . I've always used fresh petrol and oil mix and used the saw regularly over the winter. But can old petrol really damage a carb ? I'm tempted to go Chinese as I could buy one for a little more than they are asking for this repair. I forked out hoping for a good saw that would last, this is really disappointing.

Hi Thank you for the response I did email Husqrvarna. They politely replied that they were sorry for the problem I was having with the saw and that I was welcome to take it to another Husqvarna dealer for a second opinion. So, I may do that but perhaps another local deal will be reluctant to go against another dealer ?

Thanks for your response. I'll try to get specific details one what damage they say has been done and a break down of costings. But in what way do you think I could have slipped up without realizing it ?

Hi Everyone I'm new here so please let me know if I make any mistakes. And yes, I have an issue I'm looking for help and advise on . After frustrations with my big old McCollough saw I forked out last year and purchased a brand new Husquvarna 435 saw I’ve been very happy with it I've used it regularly (weekly) fir cutting logs for my wood burner and da little light tree pruning. I've looked after it well keeping it fuel with fresh oil mix (Stilhl oil). Recently it developed a fault it would rev up properly but then within a short time it died initially it was intermittent and could be used for a while before dying but it got worse. After checking the obvious, the filters and muffler for blockages and a new spark plug I put the saw into the local dealer where I purchased for repair under warranty. I was surprised to be told today that the work won't be done under warranty that contaminated fuel has destroyed the diaphragm and it will cost over £100 to repair. I understand that chainsaws can be abused and if so a repair under warranty can’t be expected but this isn’t the case with this saw, I have looked after it well! Before taking to the dealer I checked the fuel filter in the tank and it was intact and clean. putting to one side for the moment that I have used it regularly and always used fresh fuel ( I live beside a fuel station so only purchase as needed) I really don’t understand what sort of contamination could damage the carburettor ? as said the fuel filter was clean and intact. I really feel disappointed, (and a little unbelieving) with this result and know I have only treated this saw with care as recommended. I’m on a low budget but paid the price for a Husqvarna believing that it was a good quality saw and, with proper care, would last and be worth the price in the long run. Is it possible to get a second opinion as this diagnosis just doesn’t make sense? Sorry for being long winded Well done and thanks if you have read it all