Search the Community
Showing results for tags 'warranty'.
Found 2 results
I currently have a 2 year old tw230 just coming out of warranty, machine is great and I have no complaints with mine, however, in people’s experiences is it best to upgrade when you can to a new machine with 3 more years warranty, or the cheaper option of sticking with what you have already got and crossing your fingers? chipper is on 200 hours so low but there is mixed reviews on the longevity of the 230 chassis etc due to cracks and what have you. Thanks
Hi Everyone I'm new here so please let me know if I make any mistakes. And yes, I have an issue I'm looking for help and advise on . After frustrations with my big old McCollough saw I forked out last year and purchased a brand new Husquvarna 435 saw I’ve been very happy with it I've used it regularly (weekly) fir cutting logs for my wood burner and da little light tree pruning. I've looked after it well keeping it fuel with fresh oil mix (Stilhl oil). Recently it developed a fault it would rev up properly but then within a short time it died initially it was intermittent and could be used for a while before dying but it got worse. After checking the obvious, the filters and muffler for blockages and a new spark plug I put the saw into the local dealer where I purchased for repair under warranty. I was surprised to be told today that the work won't be done under warranty that contaminated fuel has destroyed the diaphragm and it will cost over £100 to repair. I understand that chainsaws can be abused and if so a repair under warranty can’t be expected but this isn’t the case with this saw, I have looked after it well! Before taking to the dealer I checked the fuel filter in the tank and it was intact and clean. putting to one side for the moment that I have used it regularly and always used fresh fuel ( I live beside a fuel station so only purchase as needed) I really don’t understand what sort of contamination could damage the carburettor ? as said the fuel filter was clean and intact. I really feel disappointed, (and a little unbelieving) with this result and know I have only treated this saw with care as recommended. I’m on a low budget but paid the price for a Husqvarna believing that it was a good quality saw and, with proper care, would last and be worth the price in the long run. Is it possible to get a second opinion as this diagnosis just doesn’t make sense? Sorry for being long winded Well done and thanks if you have read it all