Oh dear fellas....... perhaps I should explain...... I didn't steal £10, I didn't extort £10, I didn't blackmail them out of £10, I didn't wreck a tree. The trees were netted. My Mrs went down to get a £20 tree. The ones they had were knackered, despite me being told on the phone earlier that they had a dozen nice £20 trees left. They sold my Mrs (who is no expert) a netted tree for £35, they didn't offer to unwrap it so she could see it, she didn't ask them to unwrap it as she just trusted the shop to sell her a decent tree for £35. When unwrapped at home it was clearly not a decent tree, not even half decent. Like I said....it was cut with branches right at the bottom of the trunk....so close in fact that the bottom branches were nipped by the saw. It was clear that once they were off there would be no tree left.
So then I had a choice.... either sit here accepting that I've got a POS tree for £35 and the shop have got our £35 for a POS tree, or I could faff about wrapping the tree up again, putting it in my car and wasting a fiver in fuel to drive all the way back down to the shop and arguing the toss about a refund there, or phoning them up and trying to come to an outcome acceptable to all.
Phoning them seemed to be the best idea. And it would have been all so easy if the fella on t'other end hadn't tried to tell me that some people like the trees like that and that they don't accept returns on living trees (I had to remind him that it was kind of chopped off at its base so hardly a living tree now). In the end though, we came to something mutually acceptable - they got £25 for a tree that probably cost them £7 or £8 with their buying power and they would have ended up chucking, we paid £25 for a tree that is about what a £25 tree should have been (comparing with the other trees they had), we have a better Christmas because we're not looking at a POS tree that cost £35, I've made a stand against the whole rip off thing that's going on with Christmas, B&Q get to keep a customer who spends a small fortune in there, and we all ended up on good terms. Nowt wrong with that is there?