"Health and Safety Issue" idiots!

[Jon Hartley]

these organisations pay well, use the experience to raise your fees to them and ride the odd problem with extra profits from a small "agro surcharge"

 

Thats exactly right Tony. These situations are few and far between and like you say you do build them into your pricing structure to a certain extent. Over the course of a year this will get swallowed up in the accounts almost to the point where its not noticed financially, the customer has been kept happy and we are still working.

 

(doesnt mean its right though:wink:)