Newish boots falling apart

[conkers]

Hi. Has enyone used Stein Explorer boots?

I have had mine about 4 months and the sole has started splitting in the arch and is now letting water in.

The stitching around the toe is starting to fail and the areas on the top of the boot is now letting water in.

I sent them back when the sole started to crack but the suppliers sent them to the manufacturer who have said there is no problem.

I have had to stuff the cracks with superglue now, I guess invalidating any gurantee but desperate measures and all that.

Just wondering if others had problems or is it just one bad example.

Really hoping this does not get moderated as I would appreciate any feedback.

[Rob D]

It would be helpful if you put some pics up.

 

There are representatives from Stein on this forum who I'm sure will be happy to comment.

[Andy Collins]

Though we wouldnt wish to be knocking a certain product or brand, there are legitimate times that issues need to be addressed. You have taken the right approach, sent them back to the suppliers who have then sent them on to the manufacturer. This hasnt satisfied your complaint, negative feedback about a product can be seen in different ways. It can be used by the manufacturer to improve his product, or he can ignore it and carry on regardless.

Do you clean and dub your boots? Do you dry them properly? A lot of footwear issues arise from poor after care. Leather will crack if it is dried too fast, or if it isnt dubbed regularly. Dirt in the stitching will lead to it failing.

[lost hope]

Anyone else had issues with the Explorers ?

[benhudson treeworks]

I had some Stein boots and they were ok...lasted longer than 4 months but not as long as Haix or Stihl boots.

I wouldnt bother again ! I think they're American too.......this speaks volumes to me !

[WorcsWuss]

I think they're American too.......this speaks volumes to me !

 

I'm not sure whether they are... Isn't Stein a Fletcher Stewart brand just made to 'sound' American? Or is it a joint effort..? May be wrong on both counts there!

[benhudson treeworks]

Stein sound American trying to sound German to me !!!?

[VEG]

Did you pay for them with a credit card? If so you may have some come back with them. The thing is surely that they are not fit for purpose if they have only lasted that long.

[lost hope]

I'm not sure whether they are... Isn't Stein a Fletcher Stewart brand just made to 'sound' American? Or is it a joint effort..? May be wrong on both counts there!

 

I thought I read somewhere that they were made in Portugal?

The name just sounds German

 

Mind you plenty of boots are made in Croatia etc. for the big brands

[benhudson treeworks]

Stein, Maine USA ! Prob manufactured in S.America, most US clothing products are.....typically look nice but have'nt got it where it counts !

Get a refund, 4 months is not an acceptable life for these boots ! Ask Jonsie what he thinks - get a traders viewpoint ?