Quality Control

[Justin Kett]

Hi Everyone. I need some advice on implementing a better quality control system for a high production company. We average over 2,200 clients per year and sell them Tree Services, Landscape Enhancements, Irrigation and recurring PHC services. Most of our clients we service multiple times throughout the year. We do about 9,000 tech/ crew site visits per year. It is nearly impossible to site visit every job to verify the quality of the work performed and pictures only tell so much. I want to know if anyone on this forum has had experience at the larger companies implementing a quality control system to increase quality and reduce the amount of overhead it takes to verify the quality of work performed?

[Stere]

What does PHC mean & irrigation is this in the USA?

 

Iv'e not much idea about solutions to the question, but how about just checking a % of  jobs at rdm of each work crew not all jobs?

 

If anyjob done has the potential to be checked it would motivate quality?

[WirralBoy]

 

Design Tree Maintenance Inc Phoenix Arizona