Riko Customer Service !!

[Duffryn]

I placed a large order with Riko which they managed to mess up royally.

 

Now everyone makes mistakes but what has impressed me is how Riko dealt with it. I have not been able to use the kit I purchased for several weeks and Riko have bent over backwards to sort the problem. Yes they created the problem but they have been well and truly on the case solving it without me having to chase.

 

Offering a discount when non was requested, offering to hire in kit to help me out when I didn't request it. They saw the situation from my point of view and are busting a gut to put it right

 

I would have preferred it if they hadn't cocked up my order, but wouldn't hesitate to use them again as a result of how they have handled it

 

Top Marks to Riko !

 

Very refreshing to see a company putting the customer first and really giving a sh*t.