Petzl ZigZag Recall Instruction

[gustharts]

As you are all no doubt aware the Petzl ZigZag is now officially to be recalled.

 

We have just received word from Lyon of the following instruction

 

 

 

• This will be handled entirely by Lyon Equipment for all Zigzags in the UK and Ireland, attached are the finer details of the recall and the plan from Petzl.

 

• All products sold by you outside the UK and Ireland will be refunded by the distributor in the local country where the Zigzag has been shipped to.

 

• If you could please distribute out the Recall Notice to all customers who have received a Zigzag. We will take care of things from then on.

 

• The Recall notice contains contact details for us and what actions the end user should take.

 

• To follow later this morning is a copy of the customer return form, this if for YOUR reference and for assisting you if a customer is in store looking for a refund.

 

• If the customer demands that you give them a refund, then you can’t deny them this, please do so and let us know so we can collect the Zigzag from you and organise your credit.

 

• We are creating a mailing pack that we will send out to end users containing the return form and a return envelope so we can collect the Zigzag direct from the end user.

 

• If a customer wants the equipment pack offered from Petzl with the additional 30% of cost, this can ONLY be done by us the distributor and not by you the retailer.

 

 

Recall notice attachedRECALL-ZIGZAG-240413-EN-LYON.PDF

 

 

Basically if you have purchased a zigzag from us or any other retailer you point of contact for refund/exchange is

 

[email protected] or 015396 24040

 

Thank You

Edited April 25, 2013 by gustharts