In store shopping guidelines

[Mark_Skyland]

Our walk in shop has now been open for the last two weeks.

 

I would just like to take this opportunity to express the restrictions we have had to put in place for the safety of our customers and our staff.

 

Only one customer is allowed in the shop at any one time.

Hand sanitiser is provided so please use.

Face coverings are mandatory by law and we are adhering to these guidelines. If you do not have a mask we have disposable masks for purchase (£1) Staff will be wearing a face covering and we expect customers to do the same unless they are exempt. If you cannot wear a face covering if possible please order online or call us on 0151 345 9971 to place an order which we can arrange for a store collection.

Clothing, boots and harnesses cannot be tried on in store, they must be purchased first. If that after taking the item home you find that the fit isnt correct then you can exchange the item at no additional cost as long as it isn't soiled, damaged,  used or has had any tags removed etc. 

 

These are difficult times for us all. Although we know it can be frustrating for customers it is also frustrating for us too but the abuse our staff have received over the last couple of weeks is inexcusable. Please adhere to the guidelines as it will help us to serve you quicker and more efficiently.

 

 

 

[Mark_Skyland]

Just a quick update on the situation.

 

Clothing can be tried on in store but there are some restrictions. The changing room cannot be used so footwear, jackets, t shirts etc over clean clothing is OK.

 

Getting tired of asking people to use a face covering though? If you cant or wont please order online and choose store pickup please.

 

As we are restricting the amount of people allowed in the shop at one time please call in to buy rather than browse or ask questions about products. We can answer questions over the phone or through email.

 

All the above just helps us serve you more efficiently.

 

Opening hours are 10:00-17:00. We are hoping these hours will return to normal soon.