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Showing results for tags 'carlton dealer'.
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Hi all, in light of what seemingly appears to be the end of Orange Plant does anyone know how we are going to get spares and support for our Carlton machines in UK? I have tried calling and emailing Carton (Stumpcutters) in US but I get nowhere. Phone constantly engaged or just rings and emails bounce. What is going on??! Anyone else experienced similar or know of what’s happened to Orange Plant?
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I have been in the industry for 27 years of which the last 12 have been specialising in just tree stump grinding. Like the rest of you, I have experienced good service and bad. I'm a big Carlton fan and in 2012 despite attempts to buy a machine outside of the UK because of the reputation of our UK dealer, I had to buy here and the proceeding service I experienced was in my view unacceptable. In the last month, the Uk's Carlton dealer has showed it's true colours again. My friend bought a new machine, on which he requested the standard wheel so as to fit Greenteeth 1100's. The dealer fitted Greenteeth (very reluctantly because they can't sell their favoured teeth!) and my friend proceeded to buy a further stock of 1100 size GT's from another supplier for future use. Then, it turned out that the Dealer had fitted 900's and when questioned about this insisted to my friend that 1100's would not fit! Those of you with experience of a 7015, will like me know that to be bulls&^t. I fitted a pair of pockets and teeth for him, we took a video and sent it to them to prove otherwise. After some protesting from both sides, my friend has finally had his 1100 GT's teeth and pockets sent through. Whilst changing the teeth, we have also discovered that the Dealer doesn't know how to balance up the wheel either. The straight and crossover pockets were all set on the same side! When questioned they insisted this was correct! I know we're not the only two buyers from this company who have had this experience as I have colleagues with similar tales. I'd love to hear about others experiences, good and bad (I've yet to hear any good).
