RED365 Compact 18 Wood Pellet Boiler ISSUES - MCZ / RED365

[Robsmith88]

Hi,

I'm hoping a few people on here can help me as I took the plunge and had a wood pellet boiler installed last year and it's been nothing but trouble since.

 

In May 2013 I had a company install an MCZ RED365 Compact 18 wood pellet boiler and it has been a nightmare with LOADS of issues. since installation I have had the installers back out about 20 times to fix all manner of issues.

 

The main issue is that it keeps tripping the electrics (MCB) in the boiler room but am guessing that is caused as a knock on effect from some of the other issues.

 

- 3 x faulty igniters

- 1 x faulty turbulator

- 3 x faulty motherboards

- leaks due to the boiler not having the right UK connections

- many blown fuses

- overheating issues

- constantly tripping the electrics

 

In January, after being without heating and hot water for over 2 months I had them rip it out and replace it for a new one (the same model) and 4 weeks later, that has just tripped the electrics, blown fuses and caused other issues and I am now without heating and hot water AGAIN !!!

 

has anyone else had similar experiences? I just have no idea what to do now other than to instruct the installers to take it out and refund me in full.

 

has anyone else got a RED 365 Compact 18 or Compact 24 boiler with issues?

 

i'd love to hear from you to share your experience :-)

 

thanks

 

Rob