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There is quite the ordeal that has caused me to Bring this here. To get opinions from people who may have had something like this happen or any advice for us. My sister and I aren't mechanically inclined. But my dad is. My sister and I purchased a chainsaw from Timberland (a Canadian chainsaw and stuff place) for Christmas for my father. After it had been sitting for the winter (my dad had a hernia surgery and wasn't allowed to do anything) and Because of old fuel it needed a new carborator and a clean up which we paid for, they said they put Aspen in the engine. And that they don't carry any straight fuel. They carry both Aspen 2 and 4. They gave it back to him with a bottle of Aspen 2 and told him to use it and don't mix it. He's used the 50:1 mix of oil and gas for everything else like old chainsaws and Lawnmower's. He has never used Aspen before. My father is deaf. But does follow instructions. (I bring this up because he has been screwed over in the past because of him being deaf) My father is very meticulous so he had that bottle of Aspen 2 placed beside the stahl chainsaw. And when he went to use it, he refilled it with the Aspen 2 from the bottle that was given to him. They didn't test it in front of my dad when he got it back to begin with. The spark plug wasn't attached which was preventing it from starting, He noticed this and reattached it, then the engine seized. He brought it to Timberland and they said that the spark plug wasn't attached again. So the 1 guy replaced that, then it wouldn't start. So they took it in the back. Then they call me and say it seized because of there being 100% pure fuel in there. So there was no warrenty covering wrong fuel. They poured to show us the fuel in the saw, yes it was clear with a slight yellow tinge. So obviously not Aspen 2. If Aspen 2 is yellow. They poured from a 5l jug of Aspen 2 and it was a deep yellow. My dad brought me the bottle of Aspen 2 that they gave him, it is a slight yellow, not as deep a yellow as theirs. Is there another way to tell if the fuel in there maybe Aspen 4 instead of 2? That would explain if the service person put Aspen 4 in (clear) and my dad put some Aspen 2 in which is a slight yellow. Why it would look almost clear with a yellow tinge? But we seem to be getting screwed over this, they are offering a new saw at cost, but that is still 400$ more than we can all afford right now. I'm sorry for the rambling, I'm just trying to figure out what could have went wrong. I don't know how else to prove that my dad didn't put anything besides what he was given (the Aspen 2) into the saw. So any other outside opinions would be helpful.
Aspen@AAOIL posted a topic in Aspen FuelPrepare for Winter with Aspen beanie hats We will be giving away an exclusive Aspen beanie hat to the first 30 people each day to come to our stand at the APF this week at Ragley Estate, Alcester. All you need to do is tell us HOW and WHY you use Aspen Fuels. Each entry during the APF show will be entered into the prize draw to win MORE ASPEN GOODIES! APF Dates: From Thursday 18th to Saturday 20th September 2014 APF 2014, the UK?s largest forestry and arboricultural exhibition is returning to the same location as its hugely successful 2010 event. We look forward to seeing you there, ASPEN FUELS