I needed some parts for my Alpine Magnum machine and ordered some back in January from the one and only distributor for this American company. Unfortunately the whole experience dealing with the sole distributor for Alpine Magnum in the UK has been damaging for my company’s reputation. Firstly when I paid £699- back in january i was told that the parts would be sent the next day, promising... but a week or so later I got a call to say that the parts wont be on there way for a “few weeks” this was obviously a vague due date but i was patient and so too were my clients waiting for stump grinding to be completed, however we are now at the end of March, over two months on and still no parts or arrival date despite many calls chasing and none returned! although many promises to return my calls were made, now my customers and also other tradesmen waiting for stumps to be removed so that they can get on are losing faith in ME! Very pleasant to speak to on the phone but nothing seemed to happen behind the scenes, think hard about owning one of these machines as attempting to get parts maintaining them might be damaging to your business as has been the case for me.
