EE mobile phone - extreme incompetence

[JLA Arborists]

I took out a second line for my fiancé, with a new phone. Waited in for delivery, but they put the postcode where the house number should have been. So it was a 25mile round trip to pick up the new phone.

 

Funny old thing, my bill turns up every month without fail.

[teepeeat]

Jon - all this talk of you and orange - you been on that Cheddar cizzer again???

 

:lol::lol:

 

Terry

[mendiplogs]

Jon - all this talk of you and orange - you been on that Cheddar cizzer again???

 

:lol::lol:

 

Terry

 

HI TERRY now your on about truckers mate i will let you no mate when were going terry it was nice to see you at long leat mate i will let you no date of truckers thanks jon

[predator]

ORANGE FOR ME LIKE MY SAW LOL IT GOES EEEEEEEEEEEEEEEEEEEE NO ITS AND OLD 6310I AND HAD IT YEARS battery lasts ages too but have had probbs with them dipping into my bank taking more than they should etc but always got it sorted out

[mendiplogs]

ORANGE FOR ME LIKE MY SAW LOL IT GOES EEEEEEEEEEEEEEEEEEEE NO ITS AND OLD 6310I AND HAD IT YEARS battery lasts ages too but have had probbs with them dipping into my bank taking more than they should etc but always got it sorted out

 

HI MATE that was a good phone mate they pickup up better then any of the new phones out there jon

[Craig F-J]

You do not have to take time off work to get phone delivered just give them address you will be working at on that day and they will deliver to that address as long as you are on the ground to sign for it.

 

Like it. This is a new one on me

[Craig F-J]

I want to add that I ordered a phone/tablet combo for my partner at the same time as I placed my order, this turned up on time as agreed.

 

Apart from her monthly bill going up by £10 per month to that agreed (now sorted after spending more time on the phone...) she has experienced no problems during the process.

[Craig F-J]

Crikey. I had thought they'd shown me every trick, not quite!

 

As I've mentioned I called EE and cancelled my contract yesterday. I did this 13 minutes after a previous call to EE, during which I was informed that my replacement handset was not infact going to be delivered as, according to their system, no order had been placed.

 

A (now slightly bemused) courier has just arrived at my door with a replacement handset.

 

They can't arrange to get one delivered when they agree, but they can deliver when I cancel my contract.

 

I'm now off to see if Vodafone will have me back

[Craig F-J]

I am with orange who is EE, just upgraded my phone, less money per month and got a smart phone. Had a great service with the guy in the store but I never ever never ever (ever) upgrade on the phone to any company. I always deal with a face in a store and every time got a better deal than the one online or by phone. Face to face with a local shop is always best in life i find for most stuff.

 

I think you are right there.

 

Unfortunately I'm looking at a 2 hour round trip before I enter a shop in cases like this so it is useful to me that I can make a call/shop online if I need to.

 

Most of my shopping is done this way now as you can imagine.

 

I very rarely have a problem, and never before on such a scale as this.

[Matthew Corran]

I went to EE from O2 about 12 months ago and have regretted it ever since! I will be going back to O2 as soon as my contract is up.