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Hamburglar

Damaged astroturf advice

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I think withholding payment until you discuss the issue may be prudent. I would ask for repair and then pay in full on completion - avoid the “just keep the money and sort it out yourself”  scenario.

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I find it hard to accept a repair. I didn’t sign up for the damage. It was perfect before he started.

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If he smashed a window pane or fence panel I’d want it replaced rather than glued and made to look fixed.

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Those kind of jobs I'd most likely put a few ply boards down on to save any aggro.....

 

I did some removals the other week, access via a neighbours.... threw some boards on the truck as had to go over their astro turf... I don't need any grievance more than the next person! 

 

Comments from the neighbour were " its cleaner now then when you came!" that will do for me....

 

I'd say you contractor dropped a bollock there and should have boarded an area out and maybe a path out over the turf......

 

I would then question if you went for the cheapest quote..... if so.... well....

 

Different people different standards I'm afraid

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I can see your point of view.

I have thankfully not been in the situation but if it is not resolved easily then I guess may be one for his insurance to sort out.

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30 minutes ago, Hamburglar said:

I find it hard to accept a repair. I didn’t sign up for the damage. It was perfect before he started.

Insurers usually repair first, I’ve seen repairs done on some very expensive astroturf pitches and you couldn’t see where they had been, far more damage than you have, however if you accept repair and it’s not up-to standard then you get a new surface.

I would get your own quotes for repair and renewal, but give the arborist to get there own quotes.you might end up claiming on your own insurance and letting them chase payment

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35 minutes ago, Hamburglar said:

I find it hard to accept a repair. I didn’t sign up for the damage. It was perfect before he started.

I’d be exactly the same 

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If I did this and a customer raised it I would expect them to:

 

1) With hold payment

2) Get their choice of professional in to inspect it if it's new or ask me to get someone in to repair it. 

3) ask me to pay for the repair or go to the insurance. 

 

If I did this I would:

 

1) Tell the customer

2) offer to get someone in to repair it or have them choose a repairer

3) pay for it myself instead of the insurance unless it's a rediculous bill. 

4) still charge the full amount

 

Just be honest, call them, tell them what they did and ask them to fix it. It's up to them if they pay or use their insurance to fix it. 

If I caused damage I would offer to get someone in to repair it which should be either the company who fitted it or a reputable company. I'm wary of the "mates rates" repair guy who is friends of the claimant pumping up the cost and handing out brown envelopes

Edited by Paddy1000111
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I’d have a chat with them in the first instance. I’ve never worked over astroturf before, or indeed met anyone with an astroturf lawn, and wouldn’t think that I could make expensive holes in it. They may just not have appreciated how easy it was to damage…

 

Out of curiosity, why the plastic lawn? I’ve heard they’re becoming a thing, which seems odd… 

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