Spalted beech....any advice?

[Lough Gur Slabber]

Delighted to join the ranks of you sawyers today. Thanks for all previous advice. 

Addicted.

[Lough Gur Slabber]

[Lough Gur Slabber]

Got onto Chainsawbars and told them of all previously mentioned concerns, re. wrong bar coming: not drilled, different dimensions in width, different sprocket head etc.

I was told to drill the bar and it will be fine.

I drilled it.

It's not fine.

Went to put a chain on today and show up for a job I've been hired for.

It's not a .404 bar.

Sickened. 

I expect proper customer support this time.

I expect the correct bar.

A .404 bar as ordered and paid for.

 

Annoyed that I doubted myself as the newbie and took such careless advice from the experts.

Talk about not even looking at the damn pictures.

 

[Heavy Oil Saw]

Got onto Chainsawbars and told them of all previously mentioned concerns, re. wrong bar coming: not drilled, different dimensions in width, different sprocket head etc.

I was told to drill the bar and it will be fine.

I drilled it.

It's not fine.

Went to put a chain on today and show up for a job I've been hired for.

It's not a .404 bar.

Sickened. 

I expect proper customer support this time.

I expect the correct bar.

A .404 bar as ordered and paid for.

 

Annoyed that I doubted myself as the newbie and took such careless advice from the experts.

Talk about not even looking at the damn pictures.

 

I’d be asking myself, do I want to deal with a company like this in the future?

[Rough Hewn]

This is very strange, always had fantastic customer service from them.
Have you phoned them?

[petercb]

Excellent company to deal with, when items I ordered turned out to be out of stock was phoned promptly received apology and received without asking upgraded product at no extra cost.

[timbernut]

Maybe you ordered the bar recommended for the mill?
In which case it’s 3/8 lo pro and you just need to change sprocket and buy chain = smoother quicker cut.
They usually send cobalt drill bit for you to drill bar yourself.
Chainsawbars are probably the best online business I’ve dealt with but ordering can get a bit confusing, they’ll bend over backwards to help!

[Lough Gur Slabber]

OK.

Firstly, I was absolutely mad with rage when I went to mill and the bar was wrong. I'd paid contractors over €200 to haul 4 big trunk sections up to a local farmers yard, having promised him to have them milled and gone in a fortnight.

Compounding this was having contacted the lads about the bar being the low-pro already but reassured to drill it.

That said, I am abashedly after learning to cool down before venting online.

Today, when I succeeded in contacting Rob from Chainsawbars, he was genuine, apologetic and obliging. It was the wrong bar, which was missed in my initial feedback but the correct bar is coming (lets hope the chains fit).

The lowpro bar is mine to keep. 

Given the circumstances, as they are, there's not much more that he can do for me.

All that's left is to sweet talk the farmer whose yard I am clogging up and to get stuck in when the bar arrives.

Clement weather would be nice but that's asking a lot.

[HuntingHicap]

I have always found @RobD and chainsawbars excellent to deal with. Admittedly if you are a novice the website could be a little confusing, as there is a lot on it.

[Lough Gur Slabber]

Picking chain puzzled me alright. Picking the right bar was easy. Getting it, not so much.

Anyway, mistakes were made but are now being sorted.

The real kicker was being all geared up, the chain wouldn't go near the bar and not being able to get through to the guys in Chainsawbars as it was Saturday and Sunday. Family were away for the weekend (milling time) and I had nobody to vent the spleen to. I was hopping. The dog was looking out at me from under the trailer as I took to the internet, ranting and looked like a chap narrating The Nuremburg Rally.

 

Maybe next time I'll do  breathing exercises and a bit of collage. 

 

Got the driveway powerwashed....