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Morso stoves - hit or a miss?

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Over the years we have sold many Morso stoves but currently we dont stock them after an issue with the company (long story lol). What is the current feeling about Morso stoves and their customer services in the UK?

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We bought 2 Morso stoves back in 1996/1997/1998, a couple of the larger(Panther perhaps?) models, and were and still are impressed with their build quality and longivity under severe prolonged hard use.

We then bought a 3440(Owl) for the garden room, only 2 years ago, visually identical, but smaller then the 1996/1997 ones, and the baffle plate completely burned out over a mere 2 winters, there were other cost cutting measures, a galv ash pan, where the earlier ones were SS, and the most recent stove simply seems lighter made up, too many tinny bits, in below and round the back, so on a subjective level, simply not quite the same feeling of solidity.

I need to source a baffle plate, so I will happily post my progress on this endevour.

P.S.

I get the impression Morso was either bought out by a venture capital type outfit, and then "milked" for all the brand was worth, or there was a(generational perhaps?) change in management and simple cost cutting measures were put in place.

Marcus

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Used to have a Squirrel. Well made but not exactly state of the art when it came to combustion. This was some years ago so they may well have changed.

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Well the baffle plate door was only £20.00+VAT + carriage from the Netherlands, so I ordered 2 for £55.00, all up, through Wilsons, Ballymena based with a store in Coleraine.

mth

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Think this would be better addressed to Morso dealers privately,  I am such a dealer.

 

Fabulous products but the company is very slow to react to market changes but they have always been that way.   

 

Woodworks  mentioned an issue with a Squirrel saying it was not state of the art combustion wise,  Squirrel was launched in 1950, at that time it was state of the art,  the first stove in the world with an air sweep glass,  first one you could use without a glove.   It has outsold everything in Europe in total since its launch.  Parts for a 1950 built model ( and they do last 40 years plus if looked after) are exactly the same as the parts fitted in one being made today.  Most stove manufacturers say parts are only available for 10 years after the stove has gone out of production,  some have a very poor parts back up.  Most Squirrel models are not 2022 compliant so I expect they will now have to be phased out with the possible exception of 1412.

 

The two new models 4412 and 2850 have magnetic closing doors, another first I believe,  lovely stoves, 4412 is selling well.   

 

In 10 years selling all Morso products I have never sold an ash pan, and only sell an odd firebrick and baffle plate.   Morso Baffle plates  on the older models tend to be cast iron,  these can and do warp due to the temperatures generated,  my own Panther at home needs a new baffle every 5 years and maybe 5000 hours use.   I view this as a consumable item.   Many of the new models have baffle plates built from Vermiculite board.

 

With regard to who owns it,  who knows,  none of the directors are British and they do change fairly often.   I have though noticed a decline in the cash in the P&L account over the last two years so there might be something in difflocks comments or it may just be a change in senior management style.

 

A

 

 

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