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We had a woman on the phone shouting down the phone for 45 minutes last week because we delivered her firewood (she also paid for stacking) in nets and stacked it away rather than loose and then stacked it. We offered to refund the stacking charge, offered to come and empty all the nets and restack it or collect the nets and deliver loose logs and stack it but nothing would please her so I told her to leave them outside and I'll collect them when we are passing next. People are odd

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‘Nowt queerer than folk’ as they say in Yorkshire!

I love it when customers bitch like hell and call stove fitters all the names under the sun and then it transcribes they didn’t even use them, they just didn’t like the quote they gave them. [emoji1751]‍[emoji3603]

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