Well done Echo!

[shillo]

My Echo 390esx had an issue with a swelling tank or cap, which resulted in me not being able to undo or do up the fuel cap, i had 3 new caps. Anyway i returned the saw at their request and they sent me a brand new replacement saw. The saw was well over a year old.

 

Thank you Echo!

[Stubby]

2 minutes ago, shillo said:

My Echo 390esx had an issue with a swelling tank or cap, which resulted in me not being able to undo or do up the fuel cap, i had 3 new caps. Anyway i returned the saw at their request and they sent me a brand new replacement saw. The saw was well over a year old.

 

Thank you Echo!

Hope its not the same with the same problems . How long before it became apparent ? 

[Mick Dempsey]

 

Reminds me of this one..

Edited November 13, 2018 by Mick Dempsey

[shillo]

Probably 3 or 4 months. The cap just got tighter and tighter.

I spoke to echo uk and they hadn't had any similar issues. I haven't tried the new saw yet. The old saw was a little ripper!

[Stubby]

48 minutes ago, shillo said:

Probably 3 or 4 months. The cap just got tighter and tighter.

I spoke to echo uk and they hadn't had any similar issues. I haven't tried the new saw yet. The old saw was a little ripper!

Fingers crossed then . ?

[trigger_andy]

Im thinking they wanted the unit back more for quality control and investigating a potential problem rather than customer satisfaction. But either way they have gone up in my estimations. 

[shillo]

I was well chuffed! Bought off internet, No proof of purchase, Over a year old, Returned my old bar and chain from old saw with the new complete saw.

 

1 week old stihl polesaw, starter pulley failed, went back to dealer and i still had to pay for it! "Starter puller isn't covered by warranty" useless!

[Khriss]

Echo could be The professional brand soon, have lost patience with Stihl, our latest polesaws look like they came from Toys are Us. K

[Khriss]

15 hours ago, shillo said:

I was well chuffed! Bought off internet, No proof of purchase, Over a year old, Returned my old bar and chain from old saw with the new complete saw.

 

1 week old stihl polesaw, starter pulley failed, went back to dealer and i still had to pay for it! "Starter puller isn't covered by warranty" useless!

Oh, so that's not part of Sale of Goods Act then eh ? I would have just said ' don't work mate ! I will have me money back'   or Trading Standards can have you. K

[Shaff]

Thanks for sharing your experience fella. I have an echo pole saw and a 360tes in the fleet and it’s good to know their customer service is a priority should a problem arise.