Warranty on new tools

[eggsarascal]

The missus bought a battery strimmer a couple of months ago and it went pop, she took it back and the shop replaced it with a new one. Does the new one have 12 months guarantee, or does it have ten months?

 

I thought it would start afresh.

[openspaceman]

59 minutes ago, eggsarascal said:

The missus bought a battery strimmer a couple of months ago and it went pop, she took it back and the shop replaced it with a new one. Does the new one have 12 months guarantee, or does it have ten months?

 

I thought it would start afresh.

I think  it's the original 12 months if that is what the shop offered but as a consumer item there may be statutory cover for more than 12months, it depends on what the court decides is a reasonable life for the machine. I'd say it is reasonable to expect 4 seasons use from a strimmer not used commercially. The shop is entitled to refund the money rather than offer a repair or replacement  but also deduct an amount for fair wear, tear and depreciation. I think 6 years applies to things like fridges and other white goods.

 

The legislation is the consumer rights act  2015

 

The fault has to be shown to have been present at the time you took ownership of the product

Edited June 29, 2018 by openspaceman
Insert change in law in 2015

[eggsarascal]

On 29/06/2018 at 14:21, openspaceman said:

I think  it's the original 12 months if that is what the shop offered but as a consumer item there may be statutory cover for more than 12months, it depends on what the court decides is a reasonable life for the machine. I'd say it is reasonable to expect 4 seasons use from a strimmer not used commercially. The shop is entitled to refund the money rather than offer a repair or replacement  but also deduct an amount for fair wear, tear and depreciation. I think 6 years applies to things like fridges and other white goods.

 

The legislation is the consumer rights act  2015

 

The fault has to be shown to have been present at the time you took ownership of the product

Seems That way, It does only have 10 months on the new strimmer, I asked a mate who owns the local motor factors, he said he used to give 12 months if something failed after a few weeks but stopped doing it when people abused it, mainly on car batteries in his case.

[gary112]

On 29/06/2018 at 13:33, eggsarascal said:

The missus bought a battery strimmer a couple of months ago and it went pop, she took it back and the shop replaced it with a new one. Does the new one have 12 months guarantee, or does it have ten months?

 

I thought it would start afresh.

Ask at the shop you got it from

[eggsarascal]

8 minutes ago, gary112 said:

Ask at the shop you got it from

Get off.......

 

The missus did, they said from when the first one was purchased, I didn't know, and couldn't find a definitive answer, so I asked here.

[GardenKit]

It's definitely  only warranted from the date of purchase. Even if it replaced the day before the warranty expires then the warranty runs out the next day.

When you think of it you will see it's quite fair, you willingly bought a product with 12 month warranty and that's exactly what you got.

[Justme]

If getting a warranty exchange always upgrade if you can for a small fee.

 

Then the warranty starts again.