British Telecom based in India

[Hobbsurf]

We've got issues with our BT broadband and phone line following a recent house move.

 

Now I know how to work call centres and get a responsible adult to deal with my issues normally - however, I have to admit I'm close to beaten here. All lines to BT go to a call centre in India if you have a problem, and tbh the level of effective service is nil.

 

Does anyone have an in to a UK number for such issues?

 

In anticipation.

 

Russ

[NFG]

Hi

 

AFIK its all routed to India, BT dont give a monkeys about their customers, being so utterly sh1te they were awarded the DM wooden spoon for crap customer service.

 

What problem are you experiencing anyway?

 

 

N

[caledonian bob]

I don't have a UK number but I can simpathise with your problem as I have had problems with BT and it is always an up hill strugggle to get problems sorted. I am now considering leaving BT and installing satalite broadband.

[Hobbsurf]

NFG - it's simple billing stuff associated with running down the old line on divert whilst we move, ensuring the smooth transition of customer calls being rerouted to a new number etc. Cannot make them understand it hasn't happened despite them assuring me it has.

 

Bob - I'm close to binning them, but it's just another layer of potential business interruption I can do without.

 

There must be someone out there..... Busby?

[Steve Bullman]

I've always found choosing the option to register as a new customer generally gets you put through to someone literate.

[Hobbsurf]

Tried it Steve thanks, get put on hold and end up explaining it all again, as soon as it goes "off script" can't do a blinking thing with them.

[Xaltu]

The only way I have got things resolved in the past is go down the complaint route which gets you to someone more local.

[scraggs]

Best of luck

We have had a fault since 2nd October last year, they pass the buck and spout crap, I never thought there was worse than talk talk but they have proven me wrong, and that's on a business line.

They are worse than useless, even if you speak to someone English.

[Mike Dempsey]

Google their chief executive's name and email address. Send them a totally shitty email explaining your problem and that you will hold him personally responsible for getting it sorted out asap. He wont, but he will delegate it to a senior person in the company to sort.

I did this recently with Samsung over a repair issue with my daughter's mobile and we had it fixed pretty quickly and returned. I think I decribed their level of service as "barely reaching the dizzy heights of shambolic and was an absolute disgrace for a company whose main business is in communications".

Try it and see how it goes.

[bluebedouin]

Not sure whether it will work with bt but with virginmedia (who also have Indian call centres) if you choose the option to leave you get routed to someone in Scotland.