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Problems with Fisher Direct Spikes.


jfc
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Hi Folks,

 

I bought a set of Spikes from Fisher Direct a year a go, used them a few times and part of the leather calf binding broke, after a few emails and calls I got a replacement calf binding:thumbup1:. I hardly used the spikes after that as the company I was working for supplied them but the binding broke again in April same place- I have sent a number of emails (none of which hae been replied to), so rang and spoke with the guy who seems to run Fisher Direct, he agreed to replace the binding with some velcro ones if I sent time pictures. Which I did - but no reply - rang him, said he didn't get the pics. So sent them as tex msgs and asked him to acknowledge receipt (guess what) - no reply.:thumbdown:

 

I have tried ringing but think he has blocked my number, and never get to speak to him.

 

Sent him another two emails asking for him to replace the dangerous binding - no reply.

 

Any suggestions (I am thinking about getting Trading Standards involved as the bindings have failed in the same place twice and this could be dangerous) - anyone got any other suggestions.

 

I know they are not expensive spikes (buy cheap and buy twice and all - it's what I could afford at the time) but I had used them less than 10 times, even cheap ones should be up to that.

 

 

Jfc.

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If you can't trust them as your main climbing spikes why even consider them as a rescue option when 2 lives are reliant? Just a thought. - Rescue kit should be even more failsafe than what you use everyday, not damaged/overused/out of date or untrustworthy.

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Hi Sk,

 

When I spoke to the guy on the phone he offered to replace the leather bindings with velcro ones, which should hopefully be reliable. But he is not replying to any email or phone calls. I even offered to pay the cost price of changing to the velcro bindings, but got no reply.

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